search

tiktok / gtm-template-pixel

Apache License 2.0
12 stars 1 forks source link

I have a WordPress WooCommerce site and there is a problem with ViewContent #2

Open SKR2004 opened 1 year ago

SKR2004 commented 1 year ago

I have a WordPress WooCommerce site and there is a problem with ViewContent The pixel is connected via Google Tag Manager

The problem appears in pixel events in the ad account Although I made sure of it And I don't know where the problem is I will support the pictures in an orderly manner, I hope that more clarification will be made please help me

1- image

2- image

3- image

please help me

SKR2004 commented 1 year ago

There is no response

eddie-tiktok commented 1 year ago

Hi @SKR2004 , to clarify, is the issue that you see two warnings in the TikTok Pixel Helper for the ViewContent event?

  1. "The pixel code is not installed between ..."
  2. "The advanced matching parameter is missing..."

I'll check and get back to you. It's likely not a problem with your setup.

Do you already pass email and phone in the GTM template when they are available?

eddie-tiktok commented 1 year ago

@SKR2004

  1. "The pixel code is not installed between ..." -- This is expected when you're using the Google Tag Manager. You can safely ignore this.
  2. "The advanced matching parameter is missing..." -- It's expected to see this warning if you have not included email or phone with an event. If you indeed do not have email or phone to include, it's also expected to see this warning and you can safely ignore this.
SKR2004 commented 1 year ago

The strangest thing is that the add to cart events and the content display events are repeated .. although I am sure that I created only one of each event

.. You tell me to ignore the matter .. but when I go to the TikTok platform to view the event, it shows me 0 display content ..

..

Also, I am notified that there is a problem displaying events

@SKR2004

  1. "رمز البكسل غير مثبت بين ..." - هذا متوقع عند استخدام Google Tag Manager. يمكنك تجاهل هذا بأمان.
  2. "معلمة المطابقة المتقدمة مفقودة ..." - من المتوقع أن ترى هذا التحذير إذا لم تقم بتضمين البريد الإلكتروني أو الهاتف مع الحدث. إذا لم يكن لديك بالفعل بريد إلكتروني أو هاتف لتضمينه ، فمن المتوقع أيضًا أن ترى هذا التحذير ويمكنك تجاهله بأمان.

@SKR2004

  1. "The pixel code is not installed between ..." -- This is expected when you're using the Google Tag Manager. You can safely ignore this.
  2. "The advanced matching parameter is missing..." -- It's expected to see this warning if you have not included email or phone with an event. If you indeed do not have email or phone to include, it's also expected to see this warning and you can safely ignore this.

..

The strangest thing is that the add to cart events and the content display events are repeated .. although I am sure that I created only one of each event

.. You tell me to ignore the matter .. but when I go to the TikTok platform to view the event, it shows me 0 display content ..

..

Also, I am notified that there is a problem displaying events

eddie-tiktok commented 1 year ago

Hi there, please share more information or screenshots about the problems you mentioned:

  1. "add to cart events and the content display events are repeated" -- Can you share how set up the tag and trigger for these events? If I can reproduce the issue, I would be able to help you.
  2. "it shows me 0 display content" -- For which event are you seeing 0? Which platform are you referring to?
SKR2004 commented 1 year ago

Oky

eddie-tiktok commented 1 year ago

Closing this due to inactivity

SKR2004 commented 1 year ago

image

SKR2004 commented 1 year ago

image

SKR2004 commented 1 year ago

It's still the same until now It has not been corrected please help me

hanzhangtt commented 1 year ago

Hi, I am sorry that you run into those issues. Based on your screenshots, it looks like our diagnostic system has detected some known issues in your events payloads.

Here are some suggestions for you:

  1. Tell us how you set up the tags. How do you select the event type? How do you set up the object properties. You can paste some screenshots to help us better understand it.
  2. Tell us how you debug the tags. You can get the detailed content of your events callback by checking your websites' network to the domain of analytics.tiktok.com. Alternatively, you can check the content using TikTok Pixel Helper. Let's say the diagnostic system tells you "missing currency", you could verify of the "currency" is really missing in your payload body.

Please provide detailed information so that we know how we can help you. Thank you for your support.