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trustedlogin / trustedlogin-vendor

Plugin to interact with TrustedLogin's encrypted storage infrastructure to redirect support staff into an authenticated session on client installations.
GNU General Public License v3.0
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How do help desk links get generated when not using licensing? #42

Open zackkatz opened 4 years ago

zackkatz commented 4 years ago

@inztinkt It seems like the only way we're supporting Help Scout right now is via licensing. What happens when using the hash generated via the client-side plugin?

https://github.com/trustedlogin/trustedlogin-vendor/blob/develop/helpdesks/class-tl-helpscout.php#L292-L299

inztinkt commented 4 years ago

@zackkatz the accessKey route is designed to handle the shareable keys that can be provided via chat.

Right now: the support agent would need to go to Vendor site and paste the accessKey provided by the customer.

To make this easier, we could either:

The former is fastest and simplest, for the latter I'd need to confirm if adding a form would work in their dynamic widget system.

zackkatz commented 4 years ago

✔️ add a link to that page from the HelpScout widget.