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twilio / voice-quickstart-android

Quickstart app for the Voice Android SDK
https://www.twilio.com/docs/api/voice-sdk/android/getting-started
MIT License
184 stars 140 forks source link

Issue with microphone during a call #517

Closed Thortoco closed 2 years ago

Thortoco commented 2 years ago

Description

One of our customers is having an issue with his microphone. He can't be heard during inbound or outbound calls. He correctly has the permission enabled for microphone and when he tries others applications that use the mic, it's working properly. On Twilio console for one of his call he is having Outbound silence detected during the conference

Steps to Reproduce

  1. Start an inbound/outbound call
  2. Speak
  3. The other person can't hear you

Expected Behavior

You can be heard properly when speaking

Actual Behavior

You can't be heared at all when speaking

Reproduces How Often

100%

Twilio Call SID(s)

We have a Call SID but we would need to share it privately.

Versions

Voice Android SDK

6.0.7

OS Version

Android 9

Device Model

SM-G950U

kbagchiGWC commented 2 years ago

@Thortoco

Are you able to reproduce the issue customer is facing? Have you tried uninstalling and re-installing the application?

Thortoco commented 2 years ago

Hello @kbagchiGWC , I can't reproduce it on my side but the customer can. Yeah we already advised him to do it. I opened a ticket on Twilio console to share the call ids with them.

kbagchiGWC commented 2 years ago

@Thortoco Unfortunately we will not be able to help without more details. As you mention, one of your customer is having the issue and not all, it sounds like a settings/configuration issue on the customer end point.

Please open a support ticket with the call sids and one of our SEs will be able to help you.