Support agent Tanya Welcome to our Live Chat! My name is Tanya. How may I help you? 11:18:20 AM Hi again! 11:18:35 AM Sorry Tanya, I having problems with my computer 11:18:39 AM another guy was trying to helpme also but by mistake i close the windows 11:18:56 AM my account looks like banned now? 11:19:08 AM how this is possible if i cant manage login? 11:19:21 AM As previously advised, we can see that you are currently in a restricted region France, and we don't allow the use of VPN. 11:21:13 AM If you wish to activate your account we would need a copy of your ID and proof of address for verification purposes. 11:22:22 AM Sorry this must be the Office VPN 11:22:47 AM Kindly note that you will not be allowed to use your account from a restricted region. 11:23:01 AM Because I am in Mlata 11:23:02 AM I can send you my ID and proff of address 11:23:29 AM In that case turn off your VPN and please send us the requested documents. 11:23:49 AM You can send them here please. 11:24:01 AM Your file has been successfully uploaded to the agent.this is my id card 11:24:31 AM Thank you. I will forward them to our security team to be verified and once verified, you will be able to use your account without VPN. 11:26:16 AM Please send the proof of address also 11:26:37 AM My id have my address 11:26:53 AM :D 11:26:55 AM another document 11:27:02 AM ? 11:27:05 AM -Proof of address: Utility bill or statement where your name and registered address is shown. (This document has to be issued within the last 3 months). 11:27:52 AM give me 2 minutos 11:29:26 AM No worries :) 11:29:39 AM Your file has been successfully uploaded to the agent.Thank you. I will now forward your documents to the relevant department. 11:31:43 AM Is there anything else I can assist you with? 11:32:27 AM no, just that... thanks 11:32:48 AM You are welcome Alexis. Have a nice day! 11:33:09 AM