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uvdesk / prestashop

This plug-in provide integration between Prestahsop and UVdesk.
https://store.webkul.com/PrestaShop-Extensions.html
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If we have reply from Prestahop HD from admin and customer dashboard then emails not going and also ticket status not updating on uvdesk saas #16

Open komal-sh-27 opened 10 months ago

komal-sh-27 commented 10 months ago

If we have reply from Prestahop HD from admin and customer dashboard then emails not going and also ticket status not updating on uvdesk saas

v-8.1.2 and v-4.0.4

How to Reproduce:

Step 1: Open ticket and reply from prestashop deashboard from admin or customer dashboard:

image

Step 2: Now Check on the uvdesk saas admin or customer panel here status not change or update and also email not going to customer email:

image

Possible Solution:

If we reply from admin or customer end then should be email going to customer email and also status update accordingly: open to answered, answered to open like saas uvdesk HD