UVdesk

Uvdesk Is an online SAAS based customer support help-desk software which allows customers to communicate over email , Social media with task management.

UVdesk module for Prestashop

Using this module, you can integrate UVdesk with your Prestashop site. From where

• Customer can Create Ticket from my account page
• Customer can View Ticket List by Open, Pending, Closed etc.
• Customer can Reply on ticket with attachment.
• Customer can add and delete Collaborator for ticket.
• Admin can view ticket list by Open, Pending, Closed etc.
• Admin can reply on ticket with attachment.
• Admin can delete tickets.
• Admin can check tickets by Labels ie All, unassgined, trashed etc.
• Admin can filter tickets by agent, customer, type etc.
• Admin can Assign ticket to agent.

Documentation

If you are having trouble understanding workflow of this module then this is for you :) How to use.

Installation

Manual Installation:

• Unzip the main module directory.
• Choose your prestashop version and create a zip file for it.
• Upload zip file from your prestashop admin panel and your are good to go.

Contributing

This is an open source project. If you'd like to contribute

• Fork it.
• Add your branch using git checkout -b your-branch
• Add your changes and commit git commit -m "your changes
• Push to your branch git push -u origin your-branch
• Create new pull request.