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uvdesk / prestashop

This plug-in provide integration between Prestahsop and UVdesk.
https://store.webkul.com/PrestaShop-Extensions.html
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On admin prestashop helpdesk: Ticket list should be shown a last reply on ticket instead of ticket creation date #8

Closed komal-sh-27 closed 10 months ago

komal-sh-27 commented 1 year ago

On admin prestashop helpdesk: Ticket list should be shown a last reply on ticket instead of ticket creation date

How to Reproduce:

Step 1: Login with prestashop and saas uvdesk dashboard

Step 2: Now check on the saas uvdesk panel here ticket showing on the last reply on tickets:

In Open tab ticket:

image

In Answered tab ticket:

image

Step 3: Now check on the prestashop helpdesk here ticket showing on the ticket creation date:

In Open tab ticket:

image

In Answered tab ticket:

image

Note: Also, on customer panel should be last reply ticket.

neerajwebkul commented 11 months ago

Fixed in V4.0.4 [PS 1.7]

komal-sh-27 commented 10 months ago

I have verified this issue again with v.8.1.2, now this issue has been resolved with tickets list showing accordingly ticket last replied. So I am closing this issue.

On Prestashop HD:

image

On Uvdesk HD:

image