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uvdesk / prestashop

This plug-in provide integration between Prestahsop and UVdesk.
https://store.webkul.com/PrestaShop-Extensions.html
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On admin prestashop helpdesk: When using ticket filter so here clicks on another tab so filters removed automatically #9

Closed komal-sh-27 closed 1 year ago

komal-sh-27 commented 1 year ago

On admin prestashop helpdesk: When using ticket filter so here clicks on another tab so filters removed automatically

How to Reproduce:

Issue 1:

Step 1: On admin panel of prestashop helpdesk app and using ticket filters:

image

Step 2: Now agent filter and here showing correctly but when clicks on Answered tab or any other tab of Open tab so here filters automatically removed instead of result showing in Answered tab

image

Issue 2:

When filter applying in answered tab or any other tab so here after applying filters automatically redirect on open tab

Possible Solution:

  1. If we have filters so should be shown a another tab data when we click on another tab like uvdesk saas helpdesk

  2. If we filter applying in another tab so should be filter added in same selected tab like uvdesk saas helpdesk

image

neerajwebkul commented 1 year ago

Fixed in V4.0.4 [PS 1.7]

komal-sh-27 commented 1 year ago

I have checked this issue again now this issue has been resolved.

With the tickets filters issue and clicks on another tab then filters applied issue:

image

So I am closing this issue.