Open AashikP opened 4 years ago
My store is currently set up so that
To provide more context that is missing from the ticket:
Another case in 27094166-hc. The issue happens mostly with Sofort and EPS.
This is REALLY a major flaw! Why is this not being fixed? It causes lost money and annoyed customers?
Dunno. I stopped using this because of the bug
It seems this is also affecting both the SOFORT or SEPA methods when using the plugin too.
If existing users buy something via Paypal without being logged in and pay with methods like SOFORT or SEPA over Paypal, they get charged and after that, they get an error, that their username/mail already exists and the whole purchase is cancelled.
It seems that when the customer makes their purchase no funds are present in the merchants PayPal account. Strangely some customers are indicating that PayPal has processed a refund for the transaction which took place. The store owner however is not seeing any such transactions on their PayPal account and no orders created on their WooCommerce install.
Could one of the plugin developers take a look at this one please as it's been open for quite some time and causing store owners problems with customers wondering what went wrong?
CC: @mattallan
27544632-hc
Hi @stuartduff. I've tried to replicate this afternoon using SEPA with no luck.
What I did was:
"An account is already registered with your email address. Please log in."
error message (https://d.pr/i/g3tBNk), but payment isn't taken and an order isn't created. Do we have a copy of the specific error message displayed? Is it coming from PayPal or from within the store. If it's from the store, I'd like to check the exact error message wording, preferably with a screenshot so I can find where it is coming from.
Hi, I reported the SEPA-issue.
I am not sure if it is connected to the known bug (with SOFORT and other payment methods), but I had customers who had SEPA payments without creating an order.
There was no error message but they tried it three times in a row and got payment confirmations without a sufficient order.
Is anyone even reading this? I noticed that the "Paypal Payments"-Plugin was updated, the "Paypal Checkout"-Plugin still has the bug...
Describe the bug
Cannot checkout as a guest user if you're using an email address of an existing account even though you have
Allow customers to place orders without an account
checked under WP Admin > WooCommerce > Settings > Accounts & PrivacyTo reproduce
(We're currently checking with user in 3235233-zen to see if allowing their customers to log-in during checkout helps)
Expected behavior
The behavior should be same as the built-in payment methods. If you're using PayPal balance, for example, you can process the order as a guest, even though you're using the email address that's already associated with a registered user. Eg:
Environment (please complete the following information):
Customer Reports
3235233-zd-woothemes
Slack: p1598949327165800-slack-lambda