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## Issue Description
As a Researcher I want our team to have an aligned strategy for how we'll gather, process, and understand Contact Center data in a way that is less manual so it takes less time to…
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## Issue Description
We need to implement UX monitoring for the upcoming release of Toxic Exposure to ensure that the user experience meets our quality standards and to identify any potential issues e…
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## User Stories
As a VFS Team member, I need to understand the meaning of emojis used on Platform website documentation, so that I can confidently build on va.gov
As a Platform team member, I need to…
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## High Level User Stories
**As a Veteran or family member,** I need clear and actionable error messages so I can quickly resolve problems related to VA.gov.
**As a contact center representative,** …
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## Issue Description
This issue was brought to us by the Identity team. There is an accessibility bug that occurs when the a11y feedback appears while the login modal is open. The feedback modal pops …
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## Issue Description
As a Veteran I don't want my submission to fail because I lingered on the Review & Submit page longer than the session timeout window (I also don't know what that is). I expect to…
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Investigate options:
* Netlify build log drains
* Google Analytics
* API calls from feedback server, from OpenAI search, from Calendar service, etc.
Spec this out with various inputs and use Datadog…
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## Issue Description
Diagram out 526 flow within and to/from other services.
Scope of this ticket is:
- Submit flow including external services being called, including back-up submission, documents u…
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## Issue Description
We should have a meeting with the Call Center folks to talk about how their material would be updated for BDD. The extra questions are minor but there may still be an update we …
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## What happened?
The Veteran Benefits Assistance (VBA) call center has listed hours throughout the website, but they are not consistent. While briefly searching, I found:
* `8:00 a.m. to 9:00 p…