-
## Tell us about the problem you're trying to solve
Freshdesk has an endpoint for retrieving ticket activity history which is reported in [this article](https://support.freshdesk.com/support/solution…
-
Hello,
Does SnowAlert have an email handler, or alternatively a FreshDesk handler?
We've migrating our issues handling to FreshDesk and would like to create tickets there, whether directly or vi…
-
Freshdesk Ticket ID: 226 Freshdesk Ticket Agent: Projteam Artis Freshdesk Ticket Agent Email: projteam@artissol.com Ticket Priority: Low Freshdesk Ticket Description: Thanks for using the Pipedrive S…
-
This is a part of arjunkomath/node-freshdesk-api#9
## Solution for API v2
If you are not going to maintain project in the future:
1. merge PR (I will send it) with deprecation warning
1. pub…
-
# Description
As an ops lead or incident commander,
I need the ability to snooze specific alerts
so that I can ignore these for a given amount of time.
## WHY are we building?
There are times wh…
-
_Change freshdesk automation rules for Contact Us form urgent submissions_
## Description
As a (user), I need to be able to do (X) so that I can achieve (Y) outcome.
WHY are we building?
WHAT are …
-
When iterating pages, some tickets may be missing due to dynamic nature of freshdesk dataset.
Since each page call may be separated several minutes from last page, tickets may be updated by agents …
-
I had this idea form the FreshDesk ticket; https://opencollective.freshdesk.com/a/tickets/132004.
When exporting backers data currently we have one JSON entry for each tier. For example if a backe…
-
# Problem
Using the collective's logo for widgets and shares on social networks (opengraph) is a good default, but we're lacking a feature to customize them for users who care about having a dedica…
-
## User story
*As received in https://opencollective.freshdesk.com/a/tickets/9504*
> We've had people complaining about not being able to pay using temporary cards. In Portugal, our most widely u…