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In _Kernel/System/Ticket/Event/NotificationEvent/Transport/Email.pm_ there is a check of the PGP public keys.
@EncryptKeys = $PGPObject->PublicKeySearch(
Search => $Param{Recip…
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Bring the JS libraries to their current versions. Be inspired by https://github.com/znuny/Znuny/blob/rel-6_3_1/CHANGES.md.
- jQuery
- upgrade JQuery to 3.6.0
- keep the _.min_ in the name _jq…
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When emails bounce back and forth between Zammad and another helpdesk tool (case at hand: salesforce), each reply from Zammad creates a new ticket in the other party's ticketing tool, as Zammad strips…
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There should be a possibility to use one template with several template types.
It doesn't always make sense to use a template with only one template type.
The user should therefore be able to sele…
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### Environment
- Server OS: Linux Ubuntu
- Browser: Firefox
- Znuny version: 7.0.16
### Expected behavior
Agent on AgentTicketZoom screen in TicketInformation block from the right should s…
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We use OTRS 6 for support-like workflows, primarily for sysadmins, LWG, DWG, and MWG. When OTRS 7 came out it was closed source, with the promise that it would be open sourced in the future, lagging b…
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### Environment
- Server OS: Linux Ubuntu 22.04
- Browser: Firefox
- Znuny version: 7.0.17
### Expected behavior
Tooltips for columns in Dashboard should be translated
### Actual behavio…
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AH00558: apache2: Could not reliably determine the server's fully qualified domain name, using 172.17.0.2. Set the 'ServerName' directive globally to suppress this message
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### Environment
- OS: Ubuntu 22.04
- Browser: All
- Znuny version: 7.0.11
### Expected behaviour
Drop down with all queues to filter:
![image](https://github.com/znuny/Znu…
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### Environment
- OS: Linux
- Browser: not important
- Znuny version: 6.0.35
### Expected behaviour
When ongoing daemon task is interrupted (i.e. system reboot during…