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Would be awesome to integrate a git version control system (Github/Gitlab) to UVDESK, to synchronize:
- Ticket creation with issue creation
- Ticket status (Open / Closed)
- Labels of the issue
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When emails bounce back and forth between Zammad and another helpdesk tool (case at hand: salesforce), each reply from Zammad creates a new ticket in the other party's ticketing tool, as Zammad strips…
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# Categorizing your Support Tickets
Comprehensive guide on how to categorize your incoming support requests for better handling and reporting.
[https://www.jitbit.com/news/242-categorizing-your-supp…
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I'd like to include an email helper so that we can configure email alerts for some modules.
For example I have in mind these alerts:
- Alert for each new computer. Include serial, mac, IP ...
- When …
ghost updated
4 years ago
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**Is your feature request related to a problem? Please describe.**
We are building a production grade ticketing system using this very nice well built and maintained ticketing software for django. Ri…
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Hola a todxs- I'm a software engineer at Zendesk. We make a web platform for running "help desks" of all sorts- including ticketing software, voice over ip / call center, sms, live chat, FAQ / knowled…
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### Views integrated in the master view
![ticketit-main](https://cloud.githubusercontent.com/assets/11343048/9098039/ab3fea18-3bc7-11e5-87e5-5655e8b86f9c.png)
### My Tickets main user screen
![ticke…
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I just want to say we have been using Freescout for a few weeks now and so far its brilliant. Its been working well. So just want to say thank to the team for this system, its very good.
I can see…
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Is github the proper place to request changes to the CARTA documentation? It looks more like a software ticketing system than a user helpdesk for such requests, but let me know what the project prefer…
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### Pitch
In 2018, we added the ability to have moderation notes on both reports and accounts, allowing moderation teams to better document actions taken and research into reports. In 2023, a major i…