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I want to pull back all tImeEntry records that have a type of 1 or 2. how would i go about constructing that using an add_condition block ?
```rb
query = AutotaskAPI::QueryXML.new do |query|
quer…
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Hi There
This seems like a very good module to use but it would really benefit from a get started section in the Readme.md.
Cheers
Manu
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OS: Windows 10 Enterprise
Python: 3.8.1 x64
Version: atws-0.5.5
Running a SubIssueType picklist lookup such as:
`autotask_connection.picklist['Ticket']['SubIssueType']["SIEM"]["Review"]`
Raises…
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# Problem
Email takes time! There's proper composition, but then also time spent researching the details of the message. It'd be nice to be able to break down time tracking to know how much time wa…
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I have a function that uses Invoke-WebRequest in order to pull data from an external API. Here's a sanitzed version of the function:
```
function Get-APIResource {
param(
[Parameter …
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Functionality on DD Portal ticket logging process to include "Email CC Recipients" as part of the submit process.
Similar function to how Attach and Screenshot operate across all forms as a standar…
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What is the function in collecting the number of ticket?
Can you help me with this.Thanks
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Hi
Is there anyway to stop the Resource module from calculating average days open on tickets there is recurring?
The reason why i want this, is be course it makes it hard to see the real average day…
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We're looking for a way to bring our SLA data into Desk Director's Tech portal.This would be able to provide at a glance data to technicians working tickets of what expectations are & better meet SLA …
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After #10 , in order to have a better dev ex among the team, we could create a CD step for merges to main. I'd recommend basing them in the work [I did in Forta (pioneered by Santiago Palladino).](htt…