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**Is your feature request related to a problem? Please describe.**
Currently when a new support ticket is made a grey pop-up notification comes up in the bottom left that is just the new of the ticke…
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Right now on the help page, the "Contact Support" button opens an email. @tiwane would like this to change.
- [ ] Tapping the "Contact Support" button on the Help page should open an in-app browser…
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https://trac.sagemath.org/ticket/17254 is a recent unsafe ticket (upgrade Singular to Singular4)
It would be nice to have again support for unsafe tickets.
I hacked into the patchbot allowing unsafe …
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From stakeholders:
> Ability to edit/delete comments in GB support tickets. Suggest time-boxing this to prevent people from re-writing history. (e.g., you have 5 mins to edit/delete your comment, o…
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Create progress reports:
- Grants / Other Financial Arrangements
- Procurement
https://support.ehelp.edu.au/a/tickets/200007
https://support.ehelp.edu.au/a/tickets/199882
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tubestrip-f237.internal.sanger.ac.uk
ACL ticket: https://sanger.freshservice.com/support/tickets/1411
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### Prerequisites
* [Y] Can you reproduce the problem in a fresh installation of the "develop" branch?
* [N] Do you have any errors in the PHP error log, or javascript console?
* [Y] Did you chec…
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### What is your article idea?
This blog series will be a comprehensive guide to building a customer support portal using Strapi, GPT, and Node.js. It will walk readers through the entire development…
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At present, you can search by custom-generated fields:
query = @rt.search(:query => %('CF.{Category}' = "Problem"), :verbose => true)
Unfortunately, they aren't shown using ticket_show, and you can'…