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**Describe the bug**
Two-column contact cards, possibly due to the recent bug fix regarding length, are now vertically aligning text based on the center point of the longest item. See screenshot. Ide…
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The agents view is not properly aligned. the second column is off and needs a UI tweak to align it with the first column
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# Request the Contact Center Review
## What this form is for
Use this template to request a Contact Center review of your product.
Please review the Self-service Product Guide Template [link](…
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Background: Tier 2 leadership approached me with a question regarding how they can receive more effective notification alerts when an error is reported on VA.gov. They are seeking ways to improve the…
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- [x] **Define the Scope**
- Departments: List all the departments involved in the contact center (e.g., Customer Service, Technical Support, Billing, etc.).
- Phone Numbers: Gather all the phone nu…
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### Is there an existing issue for this?
- [X] I have searched the existing issues
### Describe the bug
@panwar8279
check this out,
### Expected behavior
it should be displayed center of the …
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# Request the Contact Center Review
## What this form is for
Use this template to request a Contact Center review of your product.
Please review the Self-service Product Guide Template [link](…
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The FMP helpdesk number will change on **9/12** to: 833-930-0816. We will need to update the FMP registration confirmation page as well as the FMP reg confirmation email.
- copy change: also update h…
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Conducting a twofold survey to determine if screen sharing will be a beneficial tool for assisting veterans and contact center agents is a crucial step for several reasons:
1. Assessing Needs and Pre…
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The goal of this workshop is to collaboratively explore and reimagine technical support strategies to enhance customer satisfaction and efficiency. This session will involve brainstorming, prioritizin…