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Whether you are looking for a powerful yet easy-to-use **project management solution**, an efficient CRM solution to manage your customer relationships, or reliable business intelligence to make infor…
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**Background context**
Following discussion with service team, the support email address is no longer publicised and consumers should be directed to the JIRA Service Management portal.
Please can …
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## Is your feature request related to a problem? Please describe.
In the documentation, it states that the serviceDeskID provided should be an integer.
> serviceDeskId REQUIRED
> integer
> The…
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### Is your feature request related to a problem? Please describe.
Lets rethink the mail box as it stands. We get a lot of requests and get buried by 10-20 emails per day. We can mark a flag on eac…
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## Intake
- [x] What triggered this runbook? (Flag in CMS, Help desk ticket, Product team, VHA Digital Media)
Trigger: Removed from source flag
- [x] Link to associated JIRA help desk ticket (if …
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i'm using jira service desk, but metrics not showing.
![Screen Shot 2020-03-02 at 10 27 03](https://user-images.githubusercontent.com/26064469/75680568-a5719b80-5c70-11ea-9360-6032281090c4.png)
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Are there any plans to add a statement of approval (jsm)?
https://support.atlassian.com/jira-service-management-cloud/docs/set-up-approvals
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## Intake
- [x] What triggered this runbook? (Flag in CMS, Help desk ticket, Product team, VHA Digital Media)
Trigger: Removed from source flag
- [x] Link to associated JIRA help desk ticket (if …
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Hi!
We have the folowing enviroment:
Jira Software y Jira Core ( Jira Server): 8.7.0 (250 Users)
Jira Service Desk (Current name: Jira Service Management): 4.7.0 (100 Users)
Confluence: 7.2.2 (250…
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The easiest way for your customer's to request help is by sending an email request to your service desk project. When emails get sent to your project, they land in your queue as a request (just like t…