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### Environment
- Server OS: Linux Rocky
- Browser: Chrome, Safari
- Znuny version: 6.5.6
### Expected behavior
Elasticsearch plugin will keep the index up to date.
### Actual be…
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As of Znuny 6.4 it is not possible to use variables in Generic Agents update/add section.
It would be helpful to have the processing/parsing/replacing of the variables also in Generic Agents to mak…
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Hello.
I'm using your project to create tickets.
But in new OTRS 6 version i have a problem with addArticle function.
Creating empty Ticket - Done.
Creating Article - error:
_Can't locate obj…
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If you try to install OTRS-CE-ITSMConfigurationManagement-6.0.31.opm, you will be informed that ITSMCore 6.0.30 is required. Installation fails.
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### Infos:
* Used Zammad version: 2.6.x
* Installation method (source, package, ..): DEB
* Operating system: Ubuntu 16.ß4.1
* Database + version: mySQL 5.7.23
* Elasticsearch version: 5.6.1…
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OTRS has the ability to have multiple customer user back-ends that provide customer user information. See http://doc.otrs.org/3.0/en/html/customer-user-backend.html
Theoretically, it would be possibl…
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When I try to upload a file to Commons, I get this error:
« abusefilter-warning-otrs ». But it's weird because I was able to transfer one test image!
Now, if I look at the log files, I don't see any…
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### Environment
- OS: Linux
- Browser: Firefox
- Znuny version: 6.5.2
### Expected behaviour
When a session ends and an agent logs in again, they should be able to restore all …
fxlxx updated
2 weeks ago
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I wunder if there is a OTRS gateway for JOOMLA 3.0 or did anyone test did already.
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The link to FAQ PDF documentation in Package Manager Area still points to OTRS 6 FAQ Document by default.