-
I had a test instance of RC on version 3.9.0 that I upgraded to 3.17.1 to test the email inbox feature of omnichannel.
I am not using omnichannel so far so I enabled it, added myself as a manager and…
-
### Description:
Currently all actions on "users" with the REST API use unique endpoints.... ex. users.create, users.delete, users.get_avatar, etc.... where the userID is contained in the body. Th…
-
This service which we are going to use for Sahaj Atlas is also a communications channel. This may be a good way to facilitate yogis for non-English language to receive direct communication, rather tha…
-
### Description:
Since RC 3.12.1 community edition the omnichannel icon (on/off) not work but operator is, of course, online. That wasn't supposed to happen.
### Steps to reproduce:
1.
…
-
### Description:
When a user starts a conversation from the Rocket.Chat Livechat widget, the agent information (name and email address) is not shown. After reloading the page or opening the sam…
-
Description :
If the user hovers over icons like 'Emoji picker' or 'options' link in omnichannel live widget message box , the cursor changes to pointer but the icon color remains the same.
Steps …
-
Hi, thanks for the wonderful solution!
There's a default department GENERAL in the tutorial, if I don't need the GENERAL department (User don't need to select the department on the Pre-registration…
-
There is no warning shown when you add character in Phone Number while adding a New Contact in Omnichannel Contact Center.
### Description:
### Steps to reproduce:
1. Go to Omnichannel …
-
**Is your feature request related to a problem? Please describe.**
Currently, 3.16.2, only "View Omnichannel Business-Hours" is a permission.
**Describe the solution you'd like**
There should be…
-
### Description:
There is an immense delay when I send a message from rocket chat to facebook, when sending facebook to rocket chat is immediate but on the contrary the time is immense
###…