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If Canned Response is enabled in Administration, on omnichannel we can create automatic messages through a command in the chat, but if I create more than 4 commands, the button to create more commands…
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hey guys
so is there a way to develop Integrations with external channels like facebook messanger and whatsapp allowing tiledesk to act like an omnichannel desk
and one more question, i noticed in…
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### Description:
When an livechat agent try to transfer an livechat room with has another agent and department, the transfer is successfully
### Steps to reproduce:
1. Start a new livecha…
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# Description:
I have a RASA bot and configured following the documentation.
It works on the #general channel
If I try to use it in the omnichannel-livechat it is not invoked.
It seems that the ou…
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**Describe the solution you'd like**
A method to add custom input fields for channel creation page. Should allow multiple input types like text, select, multiselect and also required and disabled att…
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I just noticed that outside of business hours, or when there are no agents online using livechat, the default SMS message when someone texts RocketChat is "Sorry, there are no online agents."
_Wher…
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### Description:
Height of the dropdown list is too big for one item in many inputs field.
### Expected behavior:
 from another server (server B),
or if I am using the iframe script (at server B), I get a 404 error.
From the same server (A to A), lin…
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### Description: Email Inboxes stops working
When receiving an incoming email in the mailbox contact@polimedad.com should open a new ticket in Omnichannel.
After a while this stops working. I …