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## Description:
Develop and implement a support framework to manage and resolve support tickets to ensure efficient and effective assistance for community members.
- [ ] Define the types of support …
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Check issues in the past to summarize and categorize the issues so that we can find the way to prevent that happens in the future.
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### Expected behavior
When support replies, I expect to see a notification without having to go to Me>Help & Support>My Tickets as per https://github.com/wordpress-mobile/WordPress-iOS/pull/9337
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Pricing Rules where the discount/margin is applied on other item code, group or brand is broken.
Broken Scenarios:
|-|Apply On|Value|Apply Rule on Other | Value|
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|1| Item Code| _It…
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**Welches Problem möchtest du lösen? Wann tritt es auf?**
Als Kunde von Mittwald weiß ich nicht, ob E-Mails beim Support ankamen, wenn ich sie an support@mittwald.de / security@mittwald.de sende.
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Develop a system that allows guild members to open support tickets to have a dedicated temporary text channel for such purposes.
- Allow creation of multiple ticket types, each of which will have sep…
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# Categorizing your Support Tickets
Comprehensive guide on how to categorize your incoming support requests for better handling and reporting.
[https://www.jitbit.com/news/242-categorizing-your-supp…
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The functionality will be mostly similar to GitHub PRs and Issues and these could be looked at for inspiration.
- **UI Expectations**
- **Phase 1**
- A Searchbar where a ticket could be sea…
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I have logged two support tickets through the dashboard over a week ago. No response from anyone so far? What do you need to do to get support for a product you are paying for?