-
From [NazOsman ](https://community.cireson.com/profile/NazOsman)in the Cireson Community,
If the request is a Service Request and the end user responds back to an email sent to them, the reply nev…
-
Opening on behalf of Nick Flint in the Cireson Community -
I'm not sure where to discuss this one and it is fairly minor. I used the SMLets Exchange Connector to skip a manual activity. The Status…
-
When Knowledge Articles or Request Offerings are suggested to the Affected User from the Cireson Portal, the email that goes out should list them in descending order based on the most words matched.
-
In order to best address the needs of #48, #60, #61, future requests within this area, as well as lead to a better Action Log on Work Items. This optimization seeks to combine all of the individual Ac…
-
We've added a custom Support Group class to Manual Activities an use Cireson's Notify Analyst application to send the support group a notification of assignment. Responding to the e-mail with the [tak…
ghost updated
6 years ago
-
If the Service Request template being used features Activities when creating New Work Items those Activities are missing their Work Item prefix.
This is a known issue with the SCSM SDK that has a […
-
Use emails as a way to discover users/groups with SCSM, then use those to create SCSM announcement either through core SCSM, Cireson portal, etc.
-
Build a "Schedule Work Item" or "Send Meeting Request" for the Cireson portal to compliment the Schedule-WorkItem function thereby enabling scheduled start and end dates to be set on Work Items by usi…
-
Explore the possibilities of Azure Cognitive Services integration as it pertains to parsing keywords and understanding requests. (e.g. Text Analytics API or Language Understanding)
If this becomes …
-
- Only allow [take] if the sender is a member of the current support group
- Send an email to let them know it failed?
[https://github.com/AdhocAdam/smletsExchangeConnector/edit/v1.4b-TH/smletsExc…