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Excluding DeskDirector app notification based on ticket subject.
> For example, we create a ticket in ConnectWise Manage with a subject of “dark web detection found”. The POC gets alerted a new …
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Request to have the **Source** of a ticket available to view within Tech Portal.
For ConnectWise, this is available under the Additional Details module
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On Connectwise instances, there are "Send to" checkboxes (screenshot) which aren't on Autotaask instances:
![image](https://user-images.githubusercontent.com/13637718/116160132-989dea00-a745-11eb-927…
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Enabling the ability to have preset Budget Hours against request types.
An example would be a "New User Setup" form - That by default would have 2 hours budgeted every time the ticket is logged.
!…
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Currently, the Send To: Contact/Resources/Ccs option is only available for a time entry:
![image](https://user-images.githubusercontent.com/30588784/71390235-a58f6280-2653-11ea-9889-e0ef7e3c2cfa.pn…
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Similar to the current modules on the left hand pane, including a Project Module:
![image](https://user-images.githubusercontent.com/30588784/43750093-e1f9e010-9a4a-11e8-9585-9568b65a9806.png)
T…
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ConnectWise/AutoTask settings will often cause issues with DD Customers and their replies triggering the correct emails. The usual workaround is to configure workflows to catch Customer Replies initia…
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This issue is related to ConnectWise APIv3, where the new API does not respect Service Board's notify member setting.
![2019-11-27_09h28_56](https://user-images.githubusercontent.com/1712143/696702…
Nness updated
4 years ago
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Many MSPs have turned to utilizing a calendaring solution like Calendly, Microsoft Bookings, Acuity Scheduling, etc. but one of the more notable products that is becoming noticed is TimeZest. It integ…
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https://www.quotientapp.com/uk/
Requirements for integration:
- Linking all quotes to companies
- Visibility on quote status (i.e. rejected or purchased)