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From feature request:
> Web Portal and server functionality that will maintain install count of the number of agents installed for each company and make the information available via secure API. Th…
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As per example from ConnectWise:
MSPs often use this to dictate which tickets are w…
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Request to have the **Source** of a ticket available to view within Tech Portal.
For ConnectWise, this is available under the Additional Details module
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On Connectwise instances, there are "Send to" checkboxes (screenshot) which aren't on Autotaask instances:
![image](https://user-images.githubusercontent.com/13637718/116160132-989dea00-a745-11eb-927…
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Enabling the ability to have preset Budget Hours against request types.
An example would be a "New User Setup" form - That by default would have 2 hours budgeted every time the ticket is logged.
!…
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Currently, the Send To: Contact/Resources/Ccs option is only available for a time entry:
T…
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ConnectWise/AutoTask settings will often cause issues with DD Customers and their replies triggering the correct emails. The usual workaround is to configure workflows to catch Customer Replies initia…
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Many MSPs have turned to utilizing a calendaring solution like Calendly, Microsoft Bookings, Acuity Scheduling, etc. but one of the more notable products that is becoming noticed is TimeZest. It integ…