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# Bug report
### downloading attachments from the customer page error
### Issue Description
When a customer attaches a file, this file can be downloaded by the agent and the customer
But when …
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I am spending a lot of time to customize my HTML-Template. I am using Inline CSS.
I figured out, that the variable `{%ticket.threadMessage%}` does not follow the HTML Style.
![image](https://use…
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Hi,
I have set up an open source project on ubuntu server. I am trying to create a group using api, but it is showing 500 error and it says "{"status":false,"message":"No route found for url}". It wa…
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**Description**
Right now, the code base for front end templates appears to be driven by twig templates, with some backbone.js modules for certain advanced front end functionalities. This creates a…
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Hi,
is there any possibility to login other than user/password? (SSO, ID Connect, ecc)
My use case: I use different apps that allows a single point of authentication and I need uvdesk community to…
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# Bug report
### Title
Cannot install due to wrong directory permissions
### Issue Description
Using the directions provided in the README file using `composer create-project` the configuratio…
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**Description**
The ticket view page is not showing the proper date time format: Y:m:d H:i:s
***How to reproduce**
Step 1: Log in with the admin dashboard
Step 2: Go to the branding section …
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# Bug report
### Title
**Just a quick sentence to brief your trouble with UVDesk or something associated with it.**
**Please be calm, short and emphasize on points.**
### Issue Description
**…
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**Description**
If we download the attachments as a zip, then without extracting the zip opening the file shows an error
**How to reproduce**
Step 1: Go to the ticket view and download the a…
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When agent assigned from prestashop admin panel end so here internal note agent assigned not showing properly
**How to Reproduce:**
Step 1: Login admin panel on prestashop helpdesk app
Step 2…