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fivetran
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dbt_zendesk
Fivetran's Zendesk Support dbt package
https://fivetran.github.io/dbt_zendesk/#!/overview
Apache License 2.0
25
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30
forks
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Explore/customer metrics model
#159
fivetran-jamie
closed
6 days ago
1
[Feature] Incoprorate Historical Schedule Changes
#158
fivetran-jamie
opened
3 weeks ago
0
spike for adding schedule history using audit_log
#157
fivetran-jamie
opened
3 weeks ago
0
Update agent work time and requester wait time business hours models
#156
fivetran-reneeli
opened
1 month ago
0
[Bug] Agent Work Time and Requester Wait Time Erroneously Being Filtered Out of zendesk__sla_policies
#155
fivetran-joemarkiewicz
opened
1 month ago
0
Bugfix/remianing sla issues
#154
fivetran-joemarkiewicz
closed
1 month ago
1
[Bug] Not able to disable package model of dbt_packages/zendesk_source/models/tmp/
#153
ba5413
closed
1 month ago
2
feature/first_reply_time_hours_performance_fix
#152
fivetran-joemarkiewicz
closed
2 months ago
0
int_zendesk__reply_time_business_hours does not run after dbt Package update
#151
TomaszE
closed
1 month ago
5
Update README.md
#150
fivetran-jamie
closed
2 months ago
0
documentation/streamlit-report-addition
#149
fivetran-joemarkiewicz
closed
2 months ago
0
[Feature] Incorporate new USER and ORGANIZATION passthrough columns
#148
fivetran-jamie
opened
2 months ago
0
[Feature] Add Streamlit App documentation to README
#147
fivetran-joemarkiewicz
closed
1 month ago
1
debug duplicate sla event ids
#146
fivetran-reneeli
closed
2 months ago
2
[Feature] Add Flag for CreatedSolvedClosedSameDay
#145
chanafee
opened
4 months ago
2
[Bug] sla policy events failing due to duplicate values
#144
mark-ogrady
closed
1 month ago
27
remove ticket schedule from qs file
#143
fivetran-reneeli
closed
4 months ago
0
[BUG] Display correct SLA Breach Time in the `zendesk__sla_policies` model for first and next reply times
#142
fivetran-joemarkiewicz
closed
4 months ago
1
zendesk fivetran DBT package is incorrectly calculating values from the source data
#141
vinay-raju
opened
4 months ago
7
rm ticket_schedule in variable config in quickstart
#140
fivetran-reneeli
closed
4 months ago
0
[Feature] Update Zendesk references in README to Zendesk Support
#139
fivetran-joemarkiewicz
closed
4 months ago
1
[Feature] Support `periodic_update_time` SLAs
#138
fivetran-joemarkiewicz
opened
5 months ago
0
[Feature] Support for Zendesk Messaging Chat Channels
#137
fivetran-joemarkiewicz
opened
5 months ago
0
bugfix/sla-investigations
#136
fivetran-joemarkiewicz
closed
4 months ago
3
[Bug] Minutes in sla_policies can be inaccurate due to where rounding occurs
#135
fivetran-reneeli
closed
4 months ago
1
Update filter in filtered reply times CTE in int_zendesk__reply_time_combined
#134
fivetran-reneeli
closed
4 months ago
1
Update quickstart.yml
#133
fivetran-joemarkiewicz
closed
5 months ago
0
Feature/add union data
#132
fivetran-jamie
opened
6 months ago
0
[Bug] Zendesk SLAs not accurately being captured for certain First Reply Time Business SLAs
#131
fivetran-joemarkiewicz
closed
4 months ago
2
[Feature] Update dbt_date version requirements to include wider range
#129
fivetran-joemarkiewicz
closed
4 months ago
2
bugfix/daylight-end-catch
#128
fivetran-joemarkiewicz
closed
5 months ago
0
release/v0.13.0
#127
fivetran-joemarkiewicz
closed
7 months ago
0
bugfix/holidat-utc-offset
#126
fivetran-joemarkiewicz
closed
7 months ago
0
[Bug] Metrics for "Zendesk Messaging" tickets are incorrect
#125
elishasand
closed
5 months ago
3
[Feature] multiple zendesk instances
#124
CaseyLeab
opened
7 months ago
5
Add new solve time metrics
#123
fivetran-avinash
closed
7 months ago
0
[Feature] add passthrough columns for USER and ORGANIZATION
#122
fivetran-jamie
closed
2 months ago
0
[Bug] <Missing business minutes metrics in zendesk support ticket metrics>
#121
elijamuel
closed
5 months ago
29
[Feature] Update Zendesk SLA policies to look at historical agents
#120
jackiexsun
closed
5 months ago
11
[Feature] New hours to solve measure
#119
fivetran-jessicacherny
closed
7 months ago
4
fix(int_zendesk__schedule_spine): offset holiday start and end time too
#118
cth84
closed
7 months ago
1
[Bug] int_zendesk__schedule_spine - some work schedules not picking up holidays
#117
cth84
closed
7 months ago
7
[Question] sla_breach_at confusion
#116
SethPreissV
closed
4 months ago
5
Bugfix/duplicate sla event ids
#115
fivetran-reneeli
closed
8 months ago
0
Business hours + schedule holiday fixes
#114
fivetran-jamie
closed
8 months ago
1
Update dbt dependencies
#113
fivetran-reneeli
closed
9 months ago
0
[Bug] Fivetran Zendesk package references an old status for on hold tickets
#112
mpavillet
closed
8 months ago
1
resolved conflict
#111
gareginordyan
closed
9 months ago
0
copy contents from v0.10.2 plus whitespace addditions
#110
fivetran-reneeli
closed
9 months ago
0
[Feature] Update dbt-date version range
#109
kcraig-ats
closed
8 months ago
2
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